Unified Social Inbox Platform
SMS-IT
Type: Enterprise SaaS / Social CRM
Scope: Full-stack architecture + real-time communication system
A unified dashboard that aggregates 9+ social and messaging platforms into a single interface for support and engagement teams.
The challenge
Teams were forced to manage conversations, comments, and engagement across disconnected social and messaging platforms.
What I built
Built a unified inbox that centralizes multi-platform communication, team collaboration, analytics, and real-time synchronization.
Technical outcome
Created a centralized communication workflow with live sync across channels and a scalable base for high-volume engagement operations.
Key features
- —Unified inbox for messages, comments, DMs, and mentions
- —Real-time synchronization across all platforms
- —Social engagement tracking and analytics dashboard
- —Multi-channel notification system
- —Role-based team collaboration system
Integrated platforms: Facebook · Instagram · WhatsApp · Telegram · Line · Skype · Slack · Twitter/X · LinkedIn
Tech stack: Laravel · React · WebSockets · Facebook Graph API · WhatsApp API · Telegram API · MySQL · Redis · REST APIs